SHIPPING & RETURNS

  1. Shipping times are estimates and may vary due to weather or carrier problems outside of our control.  
  2. All shipping includes insurance and a tracking number.
  3. All orders please allow 1-2 business days from the day it was purchased to be ready for shipping. (Holiday season will vary)
  4. Saturday, Sunday, and U.S. holidays are not considered business days.
  5. However, we know you want your item(s) and understand what it's like to wait for online orders, so we do our best to get orders processed and shipped asap.

US SHIPPING:

USPS First Class (varies in location 4-7 days)

$7-9

USPS Priority Mail (2-3 days)

$13                       

FedEx Standard Ground (4-8 days)

$10

FedEx 2 Day (*Does not include weekend deliveries*)

$25

FedEx Standard Next Day (*Does not include weekend deliveries*)

$50

USPS Spare parts only (4-7 days)

$4

 

 SHIPPING OUTSIDE OF USA

USPS Priority mail

Varies by location

Varies by location

Standard Economy shipping

$25                             

3-7 Business days (Not including customs delay)

Priority Express

$35

2-5 Business days (Not including customs delay)

Spare parts only

$13

7-14 Business days (Not including customs delay)

 

  1. Items shipped to countries closer to Indiana, USA typically arrive sooner.
  2. International shipping may be delayed by customs.
  3. When we ship internationally, you may incur additional fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company may bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us with your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.

 

Note:

If you are using your credit card, please note that MLUX Watches can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder.